Shipping policy

Printed close to you

Every print in this store is made to order. When you place an order it is produced by our print partner at the production facility closest to your delivery address — a network spanning more than thirty countries. That means shorter journeys, faster delivery and a smaller carbon footprint than shipping everything from one place.

Production and delivery times

Production typically takes two to five business days. Delivery time on top of that depends on your location and the shipping method you choose at checkout. Estimated delivery dates are shown at checkout before you pay.

Framed prints take a little longer to produce than unframed prints, as each frame is assembled by hand.

Shipping costs

Shipping is calculated automatically at checkout based on your delivery address, the items in your basket and the service you select. Prices are shown in US dollars and may be converted to your local currency at checkout.

International orders

We ship worldwide. Because orders are produced locally wherever possible, most customers receive their order from within their own region.

Customs, duties and taxes

Where an order does cross a border, any import duties, taxes or customs charges are set by the destination country and are the responsibility of the recipient. Any such charges shown and collected at checkout are passed on to the relevant authority; where they are not collected at checkout, the carrier may ask you to pay them on delivery.

Tracking

You will receive a confirmation email when you order and a second email with a tracking link as soon as your order leaves the production facility. Orders containing several items may be produced at different facilities and arrive separately, in which case you will receive tracking for each parcel.

Delivery addresses

Please check your delivery address carefully before paying. Orders returned to us because of an incomplete or incorrect address can be reshipped, but the cost of reshipping is payable by the customer. We are not able to deliver to PO boxes for some shipping methods.

If something goes wrong

If your order arrives damaged, is misprinted, or does not arrive at all, see our Refund policy — we will replace or refund it. Contact denise@denisesteele.com with your order number.

Contact

Denise Steele
1910 Chemeketa St NE
Salem, OR 97301
United States
denise@denisesteele.com