Refund policy
Made to order
Every print in this store is produced individually for you after you place your order, by our print partner at the facility closest to your delivery address. Because nothing is held in stock and nothing is pre-printed, we are not able to accept returns simply for a change of mind.
Damaged, misprinted or incorrect orders
If your order arrives damaged, misprinted, or not what you ordered, we will replace it free of charge or refund it in full — whichever you prefer.
Email denise@denisesteele.com within 30 days of delivery with your order number, a photograph of the item showing the problem, and a photograph of the packaging if the parcel itself was damaged.
You will not normally need to send the item back. We will confirm by email and arrange the replacement or refund within five business days of approving your claim.
Orders that do not arrive
If tracking shows your parcel as delivered but you do not have it, or if it has not moved for ten business days beyond the estimated delivery date, contact us. We will open an investigation with the carrier and replace or refund your order.
Cancelling or changing an order
Production usually begins within a few hours of an order being placed. If you need to change or cancel, email us immediately and we will always try — but once an item has entered production it cannot be stopped, altered or cancelled.
Incorrect delivery addresses
Please check your address carefully at checkout. Orders returned to us because of an incomplete or incorrect address can be reshipped, but the cost of reshipping is payable by the customer.
How refunds are issued
Approved refunds are returned to the original payment method. Your bank or card issuer may take a further five to ten business days to show the funds.
Signed books and original artwork
Signed copies of The Mystery of the Magna Carta and original paintings bought directly from Denise are arranged individually, and terms are agreed with you at the time of purchase. Please contact Denise with any questions.
Your statutory rights
Nothing in this policy affects the rights you have under the consumer law of your own country. Please note that in many jurisdictions, including the European Union and the United Kingdom, goods made to a consumer's order are excluded from the standard cooling-off right of withdrawal. Your rights in respect of faulty or misdescribed goods always remain.
Contact
Denise Steele
1910 Chemeketa St NE
Salem, OR 97301
United States
denise@denisesteele.com